TL;DR: AI chatbot development secured a 6-figure contract
How Pattrn Data Secured a 6-Figure Contract with AI Development
6-Figure
Contract secured
Before vs. After
Before Automaly
- Manual customer service with high support burden
- Complex requests handled entirely by human agents
- No centralised knowledge base for support
- Slow response times impacting customer satisfaction
- No ability to scale customer interactions
After Automaly
- Intelligent chatbot handling complex queries
- LLM trained on domain-specific knowledge
- Automated knowledge base and data store
- API integrations pulling external data sources
- 6-figure contract secured from the delivery
The Challenge
Customer Service at Scale
Pattrn Data are experts in Data Analysis and AI, offering a range of services to multinational corporations. They deploy patented technology to swiftly and accurately analyse data. Their client aimed to enhance customer service, efficiently manage complex requests, and lessen the support team's burden. They required a streamlined solution for rapid, accurate customer interactions that could scale without proportional headcount growth.
The Solution
AI Development & Automation Consulting
Automaly developed an intelligent chatbot, trained an LLM to handle complex customer service requests, mapped and automated key processes, and built a centralised knowledge base with API integrations.
- Developed an intelligent Chatbot for the client
- Trained an LLM to handle complex customer service requests
- Mapped and automated key customer service processes
- Created a centralised knowledge base & data store
- API development to call external data sources
"As a result of Automaly's work we secured a 6-figure contract with a new customer. Their consultancy was first class, and the team consistently went the extra mile with service."
Denise Parmer
COO | Pattrn Data
Ready to See Similar Results?
Start with an AI Readiness Assessment to identify where automation will deliver the greatest impact for your business.